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Contact

How Can We Help?


Questions about gazebos, pergolas, fire pits, or an existing order? Our team is ready to help you create the perfect outdoor space.

Most messages answered within 1 business day
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Email

support@lumaraliving.co
Replies within 24 hours

Phone

(add business number here)
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions


How long will it take to receive my order?

Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is typically 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your gazebo, pergola, or fire pit every step of the way.

Do you offer free shipping on outdoor structures?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size, and you will receive tracking information once your order ships.

What is your return policy for large items like pergolas?

We want you to be completely happy with your purchase. If something is not right, please contact our team within the return window outlined in our Return Policy. We will walk you through the process and help coordinate the return of larger items like pergolas and gazebos.

Can I exchange a product for a different size or style?

Absolutely. If you need a different size gazebo or want to swap a fire pit style, reach out to our support team and we will assist with the exchange. We recommend contacting us before shipping anything back so we can confirm availability and provide return instructions.

What materials are your gazebos and pergolas made from?

Our outdoor structures are crafted from durable, weather-resistant materials designed for long-term use in various climates. Each product listing includes detailed specifications on frame materials, canopy fabrics, and finishes. If you need help comparing options for your patio or garden, our team is happy to assist.

How do I choose the right fire pit or outdoor heater for my space?

Consider the size of your patio or deck, your preferred fuel type, and how many people you typically entertain. Our product descriptions include heat output ratings and recommended coverage areas. Feel free to email or call us with your space dimensions and we can suggest the best fit.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Availability

Business Hours


Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You


Fast Response

Every message receives a thoughtful reply within one business day, often sooner during weekday hours.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Built To Last

Our gazebos, pergolas, and fire pits are designed with durable, weather-resistant materials for years of outdoor enjoyment.

Free Shipping

Most orders ship free within the Continental U.S. with full tracking from our warehouse to your door.

Owned and operated by Jefferson Commerce Group LLC · 2372 Kane Lane, Batavia, IL 60510